MY ORDER

How do I place my order?

Simply choose your style from the drop down menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it’s on its way!

I changed my mind, can I cancel or modify my order?

When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification.

After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would  like to change it for in your email and we’ll do our best to help you!

I placed my order, but I have not received my confirmation email yet.

First, double check your spam folder and other email accounts.

Can’t find it? No panic, just contact us and our customer representative will help you!

What materials do you use?

We hate crap! We cut on margins to make sure we deliver you high-quality products using premium materials.

They are made soft for comfort and are known for their quality, durability and great look so you can feel the vibe when you wear them!

How about satisfaction guarantee?

All of our products are carefully inspected for quality and we will reprint any flawed material, damaged item, poor-quality printing or incorrect item free of charge. Please see our return and refund policy for further details.

PAYMENT

What type of payments do you accept?

We accept all major credit cards and payments made through PayPal. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment. PayPal can be used to purchase items by Debit Card or Credit Card (Visa, MasterCard, Discover, and American Express).

When will my card be charged?

Just after your order has been successfully placed.

How secure is my personal information?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

We do not collect and store any payment information provided by customers. All the transactions are processed at Paypal secure gateway.

When you use your debit/credit card through PayPal, nobody will see your debit/credit card number, which will minimize the risk of unauthorized use. No information is ever released to a third party.

SHIPPING & DELIVERY INFO

When can I expect to receive my package?

Every single item on Eden Rug is custom printed just for you, and it will take us 6 – 8 business days to produce and make sure your order is everything you hoped it would be prior to shipping.

Standard shipping times apply (4 – 7 business days for domestic (US) and 8-20 business days for international)

Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates below.

Can I track my package?

A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team here and we’ll be happy to assist!

I never received my package, what should I do?

If your item has not arrived within 45 days, please contact one of our champs through our Contact Us page and we will do our best to help you!

International buyers! – What about customs? Will I be charged for duties or custom when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price and the shipping fee. These charges vary from one country to another and are the buyer’s responsibility.

Please check with your country’s customs office to determine what these additional costs will be.

RETURN AND REFUND

I ordered the wrong size or color, what should I do?

For any changes within 24 hours after ordering, please let us know for further details.

As every single item on Eden Rug is printed to order, we can’t exchange your product. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.

I’m not satisfied with the product quality, what should I do?

All of our products are carefully inspected for quality We will re-produce any flawed product, free of charge. Please see our return and refund policy for further details.

I received the wrong item, what should I do?

We apologize for any inconveniences. We’d be delighted to help you right away by offering a free replacement order.

Please see our return & refund policy for further instructions.

***If you have anymore questions, please let us know via email [email protected].